Being able to communicate with your shared website hosting supplier any time you have any type of questions or encounter any difficulties is quite important and how quickly they will respond and react is usually crucial, in particular when your website is business-oriented, as more downtime could mean losing prospective customers. The support options are, in addition a way to identify genuine suppliers from resellers. The second in most cases respond just to e-mail messages or support tickets and you will need to wait for a day or even more so as to receive a reply. If your problem requires a couple of replies, you'll end up losing days so as to get a basic problem resolved. Using a genuine and trustworthy hosting supplier, you'll be able to get in touch with the support anytime and get an instant reply no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Website Hosting

Our Linux shared website hosting packages offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting solutions before you make a purchase or you are an existing customer and you have a question or some difficulty, you are able to contact us anytime, including holidays and weekends. We have many channels to contact us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any matters that need longer time to research and resolve. Unlike various other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only one hour, which means that no matter what the trouble is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.