Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting packages isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you need with only a few mouse clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, so you can track the status of any ticket that you have already posted, if required. You can also see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to resolve a specific problem even before you actually open a ticket. The ticket response time is no more than 60 minutes, so you can obtain prompt assistance whenever you need it and if our client service staff advises you to do something inside your account, you can do it straight away without having to sign out of the Control Panel.