There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a trouble ticket system. It is the easiest medium of correspondence for a number of reasons. In case no support staff member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably be received. On top of that, you can copy & paste extensive bits of info without needing to worry about printing mistakes, and in case a given issue needs more time to be fixed or a number of replies have to be exchanged, all the info will be in the same place, so either party can always see the comments left by the other one. The downside of using tickets to contact your hosting provider is that they’re often separate from the hosting platform, which means that if you need to provide information or to adhere to guidelines, you’ll need to use at least two separate systems and this number could grow if you desire to administer a number of domain names. Moreover, lots of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our Linux shared website hosting packages isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you need with only a few mouse clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, so you can track the status of any ticket that you have already posted, if required. You can also see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to resolve a specific problem even before you actually open a ticket. The ticket response time is no more than 60 minutes, so you can obtain prompt assistance whenever you need it and if our client service staff advises you to do something inside your account, you can do it straight away without having to sign out of the Control Panel.