A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's an efficient method to receive some info about the website hosting services or have some problem resolved as you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced chance of errors at the time you exchange data such as usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't need to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue in question. Furthermore, you're able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone fees that you will need to pay if you're calling to another country.
Live Chat Support in Shared Website Hosting
As part of the support services that we provide for all of our Linux shared website hosting packages, we now have live chat support that is available each and every day, even on holidays. You are able to contact us no matter if you already have an account or not, as we can help you with all kinds of things, ranging from providing you with common info on our services in case you aren't a client yet and you are considering to purchase one of the plans, to assisting you with creating an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, which means that you will need to employ the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.