If you ever have any inquiries in regard to the hosting service in general or if you experience a problem with your websites, you will have to get in touch with the web hosting company’s technical support team. It may not make a difference how swiftly they’ll respond if you’ve got an enquiry of a general nature, but a problem such as a misapplied web application update, for instance, may result in your site becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to get back to you, the longer the site will be inoperative. In case you offer goods or services online, any downtime will influence your website in a destructive way and you may lose existing or potential customers. Many web hosting providers, predominantly resellers, reply to tickets and emails within twenty four hours, but in the online realm that is much too long, as clients will rarely revisit a site that isn’t functioning properly over a long time interval.
One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our Linux shared website hosting packages and you have an inquiry or stumble upon some complication, you can get in touch with us 24/7 by submitting a tech support ticket or by sending an e-mail and we’ll make sure that you receive a reply in less than sixty minutes. In case the issue can be solved, we will do it before we respond, while if there is something that you have to do on your end, we will supply you with all the necessary info – what workable solutions to try, what settings to check, etc. Usually, you will obtain a reply within no more than 30 minutes, which goes to say that waiting for hours or even for more than 1 day to get assistance is something unthinkable. Our sixty-minute reply guarantee applies to any enquiry that you may have – general, technical or billing.