You will find a lot of shared website hosting companies available, still the majority of them are resellers that have limited resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The level of support that you'll receive through this method of communication varies depending on the provider - several of them offer professional telephone support, others offer general and customer support only as some matters are more time-consuming and it would be far easier to be resolved with a trouble ticket, particularly when the situation has to be escalated. However, it's good to know that you could always get in touch with your web hosting provider since there're many small problems that can be taken care of effectively and in a timely manner with a phone call, not mentioning that you will be able to get more info about the services even before you become a customer.

Phone Support in Shared Website Hosting

We believe that being able to consult with a live representative is very important, that's why we have three support lines all around the world (USA, UK and Australia) and you have the option to reach us on the phone for 14 hours a day. In case you consider obtaining one of our Linux shared website hosting packages, for instance, you can phone us and learn more about our services before placing your order in order to make sure that we cover all system requirements for your websites. Following your order, you'll be able to contact us about all of the sales and / or billing difficulties you may experience, or get any kind of general or basic tech information you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, which will make it easier to track the communication along with any new developments in the resolution of an issue.